Connect once. From there, every review is drafted in your business's voice. You can review all of them, some, or only the most sensitive ones before they publish. Everything else publishes automatically. And with Feedback, our QR codes and NFC stickers help generate more reviews for your business.
One time. We ask for the minimum permissions needed to detect reviews and respond from your account, nothing more.
Continuous monitoring, no matter the hour or the day. The moment a review appears, we're on it, even on weekends, holidays, and overnight.
Every response reads the review, considers context, and is drafted the way an owner who knows their business would write it. It posts to your profile as the owner's reply, from your own Google account.
What a great dinner! The pasta was incredible and the service was so attentive. We'll definitely be back.
Four presets, switch anytime from your account. By default, positive reviews publish on their own; critical ones come to you first.
Everything posts instantly. We text you 1-2★ reviews along with their reply.
3-5★ post automatically. 1-2★ come to you to approve before they post.
Choose from which rating you want to approve before posting.
Every reply comes to you to approve before it posts.
Explore it right here, with sample data: move between views, approve a pending review, or edit the reply before it publishes. Your reviews, your Westify Score (your reputation's health, 0 to 100), the monthly insights, and your executive brief with suggested actions, all in one place. And when you have a question, ask Westify and it answers with your real data.
12 days replying on time
+5 this month · +0.2 ★ last 6 months
Terrible service, we waited a long time and items were missing from our order.
Karla, we're very sorry about your visit. Waiting that long and missing items isn't the experience we want to give, and you're right to call it out. Send us a direct message and we'll make it right. We hope to give you a much better visit.
The meat was good but way too salty, and the order took forever.
Roberto, thanks for saying it plainly: we're glad you liked the meat, but the salt and the wait weren't up to standard. Tell us more in a direct message. We hope to do better next time.
A positive month across both locations: the meat and the friendly service carry your reputation. The difference is peak-hour wait times — Centro is dragging the average, and addressing it is the one thing to fine-tune this month.
Centro logged 3 mentions of table waits between 2 and 4 pm; Valle, none — a local shift tweak fixes the group's average.
Mariana· Valle location
Named in 4 five-star reviews this month for her table service.
Demo with sample data.
Whatever preset you pick, there's a safety floor that never changes. For reviews mentioning lawyers, injuries, or food poisoning, we pause auto-responding and alert you by email, on every plan, regardless of tier.
Specialized models detect legal mentions, injuries, and sensitive topics before publishing anything. Detection runs on every response, not something you have to configure.
You get an email with the review, the reason for the pause, and a link to handle it. You decide how to respond.
For normal 1-2★ reviews (no sensitive mentions), behavior depends on your preset above, but reviews with legal or safety risk always reach you first.