How it works

Simple for you.
Smart underneath.

Connect once. From that moment on, every review that lands on your Google profile gets a human, contextual response signed by your business — before another customer sees it.

14-day free trial · no card required · cancel anytime.
Day 1 · 15 minutes
01

Connect your Google Business Profile

One time. No discovery calls, no long contracts. We ask for the minimum permissions needed to detect reviews and respond from your account.

westify.app / activate
Connect Google Business
Permissions · Reviews and responses only
Connected
Configure your business voice
Tone · Warm professional · Mexican
Ready
3
Activate corporate email
hola@yourbusiness.mx · SPF verification
In progress
4
Backfill: last 6 months of reviews
Starts when step 3 finishes
Continuous · 24/7
02

We detect every new review, automatically

Continuous monitoring, no matter the hour or the day. The moment a review appears, we're on it — even on weekends, holidays, and overnight.

westify.app / monitor
LIVE FEED Operating
00:14:23★★★★★Daniela R.replying
00:08:11★★★★★Luis P.sent
02:31:00★★★★Ana B.sent
03:12:45★★★★★Carlos M.SMS alert
04:05:00★★★★★Mariana T.sent
In minutes
03

We respond in your voice, from your email

Every response reads the review, considers context, and is drafted the way an owner who knows their business would write it. Signed and sent from your own corporate email. Never a template.

D
Daniela R.
4 minutes ago

Excellent care! The doctor was very professional and the receptionist was super kind. I'll definitely be back.

Respuesta del propietario · vía Westify.
Daniela, thank you so much for trusting us with your health. We shared your message with Dr. González — he'll be glad to read it. We'll see you for your follow-up. — Clínica San Pedro Team
Sent from hola@clinicasanpedro.mx
You choose
04

You decide how involved you want to be.

Three presets, switch anytime from your account. By default, positive reviews publish on their own; critical ones come to you first.

westify.app / monitor
PRESET
Hands off

We publish every response automatically. You get a daily digest.

Review critical reviewsDEFAULT

We auto-publish 4–5★. We text you to approve 1–3★ before they go up.

Approve everything

Every response goes through you before it's published.

Custom

You pick the rating below which you want to review before publishing.

Under the surface

Sensitive reviews
always come to you first.

Whatever preset you pick, there's a safety floor that never changes. For reviews mentioning lawyers, injuries, food poisoning, or press coverage, we pause auto-responding and alert you by email and SMS — on every plan, regardless of tier.

01 · We catch the context

Specialized models detect legal mentions, injuries, and sensitive topics before publishing anything. Detection runs on every response — not something you have to configure.

02 · You hear about it first

You get an SMS and email with the review, the reason for the pause, and a link to handle it. You decide how to respond.

For normal 1-2★ reviews (no sensitive mentions), behavior depends on your preset above — but reviews with legal or safety risk always reach you first.

W
Westify.
Today 9:42
Westify. — New 2★ review from Carlos M. Review before publishing: westify.app/r/abc12def
YOU TAPPED THE LINK
Carlos M. · 4 min ago · ★★
"Expected more — there were issues with the reservation and the table was dirty when we arrived."
DRAFT RESPONSE
Carlos, we're truly sorry about what happened. This doesn't reflect our standard. Email us at hello@lacasona.com and we'll make it right personally.
Welcome backfill

Your profile changes
in 48 hours.

BEFORE
4.2★★★★
200 reviews · Response rate 0%
★★★★★Great service, I'll be back so…NO RESPONSE
★★★★Good service, recommendedNO RESPONSE
★★★★★Expected more, there were issues w…NO RESPONSE
AFTER · 48 H WITH PRESENCIA.↑ rising
4.5★★★★★
214 reviews · Response rate 100%
★★★★★Great service, I'll be back soonRESPONDED
★★★★Good service, recommendedRESPONDED
★★★★★Expected more, there was an iss…RESPONDED

Most of our clients see their profile transformed before their first invoice.

Included on every plan — no extra cost· APPLIES TO THE LAST 6 MONTHS OR 100 REVIEWS

Set up in 15 minutes.
Working for you today.