Free Google review reply generator.
Paste a Google review, pick its star rating, and get one reply written with the same rules Westify uses on real Google replies. It is free, needs no account, and writes up to 20 replies a day.
How it works
- 1
Paste the review
Copy it from Google and paste it as the customer wrote it.
- 2
Pick the stars
The rating sets the tone: thanks for a 5 star review, an apology for a 1 star review.
- 3
Copy the reply
Read it, add what only you know, and post it on Google.
Replying to a 1 star review
- Apologize for the real problem. Name it the way the customer did. A general sorry reads like a form letter.
- Invite them to get in touch. Do not post a phone number or an email in a public reply.
- Do not promise to call them. Google gives a business no way to contact a reviewer.
- Keep money out of it. Never offer a refund or a free meal in public.
- Do not argue. If a review breaks Google's rules, report it instead of fighting it in the reply.
Replying to a 5 star review
- Thank them for what they wrote, not for the stars.
- Name one thing they liked. A reply that lists every dish they mentioned reads like a machine wrote it.
- Use their first name once, and not always at the start.
- Match their length. A one line review does not need a paragraph back.
Questions
Is this Google review reply generator really free to use?
Yes. There is no account and no card. Each visitor can write up to 20 replies a day.
Can I post the generated reply on Google exactly as it is written?
You can, but read it first. You know things the review does not say, like a change you already made after that visit.
How should a business respond to a negative 1 star Google review?
Apologize for the specific problem, invite the customer to get in touch without posting contact details, and keep it short. Do not argue and do not offer a refund in public.
Do replies to Google reviews help my business show up higher on Google Maps?
Google lists replying to reviews among its tips for local businesses, and replies show future customers that someone is listening. Your position also depends on relevance, distance and how well known your business is.
Does Westify save the reviews I paste into the generator?
No. The review is used to write the reply, and Westify keeps neither the review nor the reply.
Can Westify reply to all of my Google reviews automatically?
Yes. Westify writes a reply to every new Google review in your voice and posts it for you, or holds it for your approval first.
Every review, answered.
Westify replies to every Google review in your voice.