Google review and loyalty guides for restaurants
Five guides on running a restaurant's Google reputation, from replies and low ratings to themes, the Westify Score and Wallet loyalty cards, plus four guides for restaurants in Texas, Miami, California and New York.
Guides
How multi-location restaurants answer every Google review in one brand voice
Every Google review answered, across every location, in one voice you approve.
What the Westify Score measures, and how Pulse ties to your Google listing
Your reputation in one number, and the daily Google metrics behind it.
How to handle 1 and 2 star Google reviews without going silent, or autopilot-blind
A step-by-step procedure for low ratings: alert, hold, check, approve, fix.
Turn Google review themes into what to fix first
What guests keep mentioning, turned into a short list of fixes.
Digital loyalty cards for restaurants: stamps in Wallet, no app, no POS
Stamps, points or a discount in Apple Wallet and Google Wallet, with no app and no POS.
By market
Google reputation for Texas restaurant groups: one scorecard, one brand voice
One scorecard and one brand voice for groups across Dallas, Houston, Austin and San Antonio.
Google review management for Miami restaurants
High review volume, tourists and locals, and a voice you set for both.
Weekly local competition and review themes for California restaurants
Dense blocks, weekly competition and the themes that set you apart.
Google Business Profile ops for NYC multi-location food and beverage groups
Volume, delivery and dine-in, and a Score every location answers to.