Delete your account
EspañolUse this page to ask us to delete your Westify. account and your business data. It applies to owner and team accounts that use the Westify. panel or app.
In the app
- Open the Westify. app and sign in.
- Tap Ajustes (Settings).
- At the end of the list, below Cerrar sesión (Sign out), tap Eliminar mi cuenta (Delete my account).
- Tap Solicitar eliminación (Request deletion) and confirm.
Our team deletes your account and its data, and confirms with you by email before anything is deleted.
By email
If you no longer have the app, write to info@westify.app from your account's email address, with the subject “Eliminar mi cuenta”. Include your business name. We reply to confirm before anything is deleted.
Write to info@westify.appWhat we delete
- Your user account.
- Your business data and its locations.
- The reviews imported into Westify.
- Reply drafts.
- The access tokens for your Google profile.
- Your device identifiers for notifications.
Replies already published on Google stay on your Google profile. You can delete them from Google.
What we keep
We retain personal data for an additional period of ninety (90) calendar days after service cancellation, in order to address contractual, tax, and audit obligations.
After that period, data is deleted or irreversibly anonymized, except where a legal obligation requires longer retention (for example, tax obligations may require keeping records for up to five years).
Your subscription
If you have an active subscription, it is cancelled with the account.