Google review management for restaurants
Westify drafts a reply to every Google review your restaurant gets, in your voice, and you approve it or let it post on its own. Plans start at $29 a month per location, with up to 300 replies a month.
What restaurant reviews are about
Waits and reservations
The most common complaint after a busy weekend. A reply that owns the wait reads better than a defense.
Food safety claims
A review that says someone got sick needs care. Westify's reply asks the guest to get in touch, never denies it and never diagnoses.
Volume
A full dining room can bring dozens of reviews a week. Answering all of them by hand is the first thing that slips.
An example reply
The review
Daniel R.★★★★★
We waited 50 minutes for a table even with a reservation, then the food came out at different times. The al pastor was great but the margaritas were watered down and our server forgot the salsa.
Westify's draft
Daniel, thank you for your comments on the wait and the service that night. A reservation should mean a table on time, and it did not. If you get in touch with us, we would like to hear the rest.
The reply owns the wait, groups the rest of the night in two words and does not argue about the drinks.
Tips
- Answer the 1 and 2 star reviews first. They are the ones new guests read.
- Put a review QR code on the table or the check presenter, and ask every guest the same way.
- Never offer a dessert or a discount for a review. Google bans incentives.
- Read the monthly report for the dish or the hour that keeps coming up. That fix moves the rating.
- Keep replies short: one thing the guest said, then thanks or a next step.
What Westify does
A reply to every review
Drafted in your tone, with your sign-off and your instructions.
You choose the control
Approve every reply, approve only 1 and 2 star replies, or turn on autopilot.
Alerts on 1 and 2 stars
An email on every low review, to your whole team.
Sensitive reviews wait for you
A review that mentions a lawyer, a lawsuit or an injury never posts on its own.
What not to mention
A list of topics replies never touch.
Monthly report
Your Westify Score and the topics that keep coming up.
Feedback by QR and NFC
Every customer is one tap from a Google review, plus a private channel on top.
Several locations
Every location in one account, each with its own replies and report.
What it costs
Every plan has every feature. The difference is how many replies a month each location gets.
- Basic, $29 USD a month
- 300 replies a month
- Growth, $59 USD a month
- 1,000 replies a month
- Enterprise, $119 USD a month
- 2,500 replies a month
Prices per location. Paying yearly saves 15%.
See plansQuestions
How do I respond to a Google review that says someone got food poisoning at my restaurant?
Reply once, briefly, and ask the guest to contact you directly. Don't deny it, don't diagnose it and don't invite them back in the same reply. Westify's draft follows that pattern, and a review that mentions a lawyer or a lawsuit never posts on its own: you get an alert and decide.
Should a restaurant reply to every Google review, even 5 star reviews with no text?
Yes. New guests see an owner who answers. A short, different reply on each review beats one copied line, and Westify writes them so they don't repeat.
How much does Google review management cost for a restaurant?
Westify is $29 a month per location for up to 300 replies a month, $59 for 1,000 and $119 for 2,500. Every plan has every feature, and paying yearly saves 15%.
Can I use AI to reply to my restaurant's Google reviews without sounding like a robot?
Yes, if the AI follows your rules. Westify uses your tone and sign-off, skips the topics you list in What not to mention, and you can approve each reply before it posts.
How do I get more Google reviews for my restaurant without breaking Google's rules?
Ask every guest, every time, with no reward. A QR code on the table makes it one tap. Google bans discounts for reviews and bans asking only the happy guests.
How should a restaurant answer complaints about long waits in Google reviews?
Own the wait in one sentence and skip the excuses. Then check the monthly report: if waits come up every week, it is a staffing problem, not a review problem.