Google review management for auto repair shops
Westify drafts a reply to every Google review your shop gets, in your voice, and emails you on every 1 and 2 star review. Plans start at $29 a month per location.
What auto repair reviews are about
"They tried to upsell me"
A brake job that turns into a longer estimate is the classic 1 star story, even when every part was needed.
The repair that didn't fix it
A car that comes back with the same noise reads as a failed repair, and the reply decides if the customer comes back.
Waits for parts
A car stuck for a week waiting on a part is a delay the customer feels every morning.
An example reply
The review
Mark D.★★★★★
Brought it in for brakes and got a call saying I also needed struts, a tie rod and a coolant flush. Felt like an upsell. Bill was $1,140.
Westify's draft
Thank you for your comments on the estimate. When we find more than what a car came in for, the call should explain why and leave the choice with you. We would like to show you what the technician saw, Mark. Please call the shop and ask for the service manager.
Four repairs become "the estimate". The reply offers proof in private instead of defending each part in public.
Tips
- Answer upsell complaints by offering to show the old parts or the photos, not by defending the price in public.
- Send a photo with every added repair before the customer says yes. The upsell reviews drop.
- Ask for the review at pickup, with a QR code at the counter or on the invoice.
- Watch the monthly report for price and wait topics.
What Westify does
A reply to every review
Drafted in your tone, with your sign-off and your instructions.
You choose the control
Approve every reply, approve only 1 and 2 star replies, or turn on autopilot.
Alerts on 1 and 2 stars
An email on every low review, to your whole team.
Sensitive reviews wait for you
A review that mentions a lawyer, a lawsuit or an injury never posts on its own.
What not to mention
A list of topics replies never touch.
Monthly report
Your Westify Score and the topics that keep coming up.
Feedback by QR and NFC
Every customer is one tap from a Google review, plus a private channel on top.
Several locations
Every location in one account, each with its own replies and report.
What it costs
Every plan has every feature. The difference is how many replies a month each location gets.
- Basic, $29 USD a month
- 300 replies a month
- Growth, $59 USD a month
- 1,000 replies a month
- Enterprise, $119 USD a month
- 2,500 replies a month
Prices per location. Paying yearly saves 15%.
See plansQuestions
How should an auto repair shop respond to a Google review accusing it of upselling?
Don't list each part in public. Say the customer should always get the reason and the choice, and offer to show what the technician found.
What do I say when a customer reviews that the repair didn't fix the problem?
Reply fast, ask them to bring the car back or call, and keep warranty details for the conversation. A calm reply wins back more customers than a technical one.
How do mechanics and auto shops get more Google reviews?
Ask every customer at pickup, the same way, with a QR code or a text with the link. No discount on the next oil change for a review: Google bans incentives.
Can I reply to a Google review from someone who never brought a car to my shop?
Yes. Report it to Google from your Business Profile, then reply that you can't find the visit and ask them to call. Stay calm, the next customer reads it.
How much does Google review management cost for an auto repair shop?
Westify is $29 a month per location for up to 300 replies a month, $59 for 1,000 and $119 for 2,500. Every plan has every feature, and paying yearly saves 15%.