Google review management for hair salons
Westify drafts a reply to every Google review your salon gets, in your voice, and alerts you to every 1 and 2 star review. Plans start at $29 a month per location.
What salon reviews are about
The result didn't match the photo
Color and cut complaints are personal. The client is looking at it in the mirror every morning.
Redo requests in public
Some clients post first and call second. A free fix promised in the reply invites the next review written to get one.
Praise for one stylist
Many 5 star reviews name a stylist. Decide once if replies should name staff, and keep it consistent.
An example reply
The review
Jessica M.★★★★★
Asked for balayage like the photo I brought. It came out brassy, took four hours, and cost $280.
Westify's draft
Jessica, thank you for telling us about the color. When the result doesn't match the photo, we want the chance to look at it in person. Please call the salon and ask for the manager.
The reply focuses on the color, keeps the price out of it and offers a conversation, not a free service in public.
Tips
- Never offer a free service in a public reply. Westify's drafts don't promise freebies; make the offer in private.
- Write in your instructions whether replies should name stylists.
- Ask every client at checkout, with a review QR code at the front desk.
- The monthly report shows the topics that repeat, like color, waits or price.
What Westify does
A reply to every review
Drafted in your tone, with your sign-off and your instructions.
You choose the control
Approve every reply, approve only 1 and 2 star replies, or turn on autopilot.
Alerts on 1 and 2 stars
An email on every low review, to your whole team.
Sensitive reviews wait for you
A review that mentions a lawyer, a lawsuit or an injury never posts on its own.
What not to mention
A list of topics replies never touch.
Monthly report
Your Westify Score and the topics that keep coming up.
Feedback by QR and NFC
Every customer is one tap from a Google review, plus a private channel on top.
Several locations
Every location in one account, each with its own replies and report.
What it costs
Every plan has every feature. The difference is how many replies a month each location gets.
- Basic, $29 USD a month
- 300 replies a month
- Growth, $59 USD a month
- 1,000 replies a month
- Enterprise, $119 USD a month
- 2,500 replies a month
Prices per location. Paying yearly saves 15%.
See plansQuestions
How should a hair salon respond to a bad Google review about a haircut or hair color?
Thank them, name the color or the cut, and invite them to call the salon. Don't debate the result in public, and don't post the price.
Can I offer a free redo to a client who left a negative Google review?
Offer it in private, never in the reply, and never ask them to change or remove the review in exchange.
How do I get my salon clients to leave Google reviews?
Ask every client at checkout, the same way, with a QR code at the desk. No discount on the next visit for a review: Google bans incentives.
Should my salon's replies to Google reviews mention the stylist by name?
It is your call. Naming a stylist on a 5 star review is good recognition. Never name one on a negative review.
How much does Google review management cost for a hair salon?
Westify is $29 a month per location for up to 300 replies a month, $59 for 1,000 and $119 for 2,500. Every plan has every feature, and paying yearly saves 15%.