Google review management for med spas
Westify drafts a reply to every Google review your med spa gets, with the topics you list kept out of every reply, like treatments and results. You approve each reply before it posts, from $29 a month per location.
What med spa reviews are about
Results that didn't meet expectations
Filler, toxin and laser results take time and vary. Most 1 and 2 star reviews start with an expectation set in the consult.
Privacy
Many med spas are medical practices under HIPAA. A reply that confirms a client or a treatment can be a disclosure.
Sales pressure
"It felt like a sales pitch" is a common line. It is a consult problem, and the report shows when it repeats.
An example reply
The review
Lauren K.★★★★★
Paid $600 for filler and two weeks later I can barely see a difference. The injector was rushed and the consult felt like a sales pitch.
Westify's draft
Thank you for sharing this. We want every consultation to feel unhurried and every expectation to be clear before anything is booked. We can't discuss anyone's care in a public reply, so please call us and ask for the clinic manager, Lauren.
The reply never confirms a treatment, a price or a result. It speaks about consultations in general and moves the rest to a call.
Tips
- List treatments, products and results in What not to mention. Westify never mentions those topics in a reply.
- Keep approval on for every reply. Someone at the spa reads each one before it posts.
- Set expectations in the consult: most result reviews start there.
- Never offer free units or a discount for a review. Google bans incentives.
What Westify does
A reply to every review
Drafted in your tone, with your sign-off and your instructions.
You choose the control
Approve every reply, approve only 1 and 2 star replies, or turn on autopilot.
Alerts on 1 and 2 stars
An email on every low review, to your whole team.
Sensitive reviews wait for you
A review that mentions a lawyer, a lawsuit or an injury never posts on its own.
What not to mention
A list of topics replies never touch.
Monthly report
Your Westify Score and the topics that keep coming up.
Feedback by QR and NFC
Every customer is one tap from a Google review, plus a private channel on top.
Several locations
Every location in one account, each with its own replies and report.
What it costs
Every plan has every feature. The difference is how many replies a month each location gets.
- Basic, $29 USD a month
- 300 replies a month
- Growth, $59 USD a month
- 1,000 replies a month
- Enterprise, $119 USD a month
- 2,500 replies a month
Prices per location. Paying yearly saves 15%.
See plansQuestions
How should a med spa respond to a negative Google review about Botox or filler results?
Don't confirm the treatment or discuss the result. Thank them, say you want every client to know what to expect, and invite them to call the clinic manager.
Do HIPAA rules apply to a med spa's replies to Google reviews?
If your med spa is a covered entity, yes, and many are because a medical provider supervises or bills the treatments. Write every reply as if it applies: never confirm a client, a treatment or a result. Confirm with your compliance advisor.
Can a med spa offer a discount or free units in exchange for a Google review?
No. Google bans incentives for reviews, and it can remove reviews or restrict a profile that offers them.
How do I stop AI review replies from mentioning treatments or prices?
With Westify, list them in What not to mention. Replies never touch those topics, and you approve each reply before it posts.
How much does review management for a med spa cost?
Westify is $29 a month per location for up to 300 replies a month, $59 for 1,000 and $119 for 2,500. Every plan has every feature, and paying yearly saves 15%.