Google review management for chiropractors
Westify drafts a reply to every Google review your office gets, following your rules, such as never confirming that the reviewer is a patient. You approve each reply before it posts, from $29 a month per location.
What chiropractic reviews are about
Care plan pressure
"They wanted me on a 24 visit plan on day one" is the most common negative story. It is about trust, not technique.
Billing and insurance
Coverage surprises turn a good experience into a 2 star review. The details belong in a call.
Privacy
HIPAA applies to your replies. HHS has fined health providers for confirming patient details in answers to online reviews.
An example reply
The review
Brian W.★★★★★
They wanted me to sign up for a 24 visit plan on day one. Felt like a sales pitch more than care. The adjustment itself was fine.
Westify's draft
Thank you for writing this, Brian. No one should feel pressured into a plan, and we want every recommendation to come with the reasons behind it. We can't discuss anyone's care here, so please call the office and ask for the office manager.
The reply talks about plans in general, never confirms a visit or an adjustment, and invites a call.
Tips
- Never confirm someone is a patient, or mention an adjustment, a diagnosis or a plan, in a reply. Write it in your instructions once.
- Explain plans and costs before the first adjustment. The pressure reviews start there.
- Ask every patient at checkout, with a review QR code at the front desk.
- Never offer a free visit for a review. Google bans incentives.
What Westify does
A reply to every review
Drafted in your tone, with your sign-off and your instructions.
You choose the control
Approve every reply, approve only 1 and 2 star replies, or turn on autopilot.
Alerts on 1 and 2 stars
An email on every low review, to your whole team.
Sensitive reviews wait for you
A review that mentions a lawyer, a lawsuit or an injury never posts on its own.
What not to mention
A list of topics replies never touch.
Monthly report
Your Westify Score and the topics that keep coming up.
Feedback by QR and NFC
Every customer is one tap from a Google review, plus a private channel on top.
Several locations
Every location in one account, each with its own replies and report.
What it costs
Every plan has every feature. The difference is how many replies a month each location gets.
- Basic, $29 USD a month
- 300 replies a month
- Growth, $59 USD a month
- 1,000 replies a month
- Enterprise, $119 USD a month
- 2,500 replies a month
Prices per location. Paying yearly saves 15%.
See plansQuestions
How should a chiropractor respond to a bad Google review without violating HIPAA?
Don't confirm the person is a patient and don't mention care, visits or billing. Thank them, say you take it seriously and invite them to call the office.
Can I reply with treatment details if the patient already shared them in the review?
No. Even when the patient posted the details, repeating or confirming them can be a disclosure under HIPAA. HHS has fined providers for exactly that.
What should a chiropractor do about a review saying they were pushed into a long treatment plan?
Reply in general terms: no one should feel pressured, and every recommendation should come with its reasons. Then look at how plans are presented at the first visit.
How do chiropractors get more Google reviews from patients?
Ask every patient the same way, at checkout, with a QR code at the desk. No free visit or raffle for a review: Google bans incentives.
How much does Google review management cost for a chiropractic office?
Westify is $29 a month per location for up to 300 replies a month, $59 for 1,000 and $119 for 2,500. Every plan has every feature, and paying yearly saves 15%.